1. Intellitix
  2. Event Purchases
  3. Making Purchases at the Event

Setting Up Your Intellitix Guest Account

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Lisa

In this article, we will review:

Introduction

The Intellitix Guest Account portal is where you can create an account to add a wristband/RFID credential (hereafter referred to as “wristband”), attach a payment method, review your Event Balance for each applicable event, review transactions that you made at events, and access your Refund Request Form for events that are accepting balance refunds. With your Intellitix Guest Account, you will be able to access your data all in one place for any events you attend that use Intellitix for RFID cashless payments.

NOTE: Some of these features are only applicable to certain events. Please review your event’s FAQ page for details about available payment methods and refund policies.

Creating an Intellitix Guest Account

To attach a payment method to your wristband, view your transaction history, send yourself transaction receipts, and access your Refund Request form, you will need to create an Intellitix Guest Account. Perform the following steps to create your account.

  1. Navigate to account.intellitix.com/sign-up in your internet browser on desktop or mobile.
  2. Enter the following information in the applicable fields.
  • Your First name
  • Your Last name
  • Your Email address
  • The Password you would like to use
  • The same password again in the Repeat password field

NOTE: You need to enter a strong password that is at least six characters in length to meet minimum system requirements. Intellitix recommends that you use a combination of capital and lowercase letters, numbers, and special characters.

  1. Select the I accept the terms checkbox and click the Continue button. You will receive a verification email at the email address that you entered to create your account.
  2. Open the verification email and click the link to verify your email address. A confirmation page will open in your internet browser.
  3. Click the Return to Login button on the confirmation page. 
    • If you are currently signed in, the Manage Profile screen will display.

    • If you are currently signed out, the login screen will display and you should sign in again. The Manage Profile screen will then display.

  4. Enter values for all fields on the Manage Profile screen.

  5. Click the Create Account button. If you entered values for all fields and your entries were all valid, then the My Events screen will display with a list of all active events that use Intellitix cashless accounts. More events may be listed than just the one that you are attending.

Adding a Wristband to Your Account

Once you have created your account, your next action should be to attach your wristband to your account for the applicable event. You cannot associate a saved payment method for an event, review transactions, or complete a Refund Form until this is done for that event, so it is recommended to complete this as soon as possible.

NOTE: You can only attach one wristband to an Intellitix Guest Account, per event. If you have wristbands for event guests other than yourself, it is recommended to provide each guest with their own wristband(s) and to encourage them to make their own Intellitix Guest Account(s) and attach their own wristband(s) to them. You can check which wristband is attached to an account for the applicable event on any event-specific screens while logged into the account.

Perform the following steps to add a wristband to your account.

  1. Log into your Intellitix Guest Account and use the search bar or the list of events on the Welcome [Your Name] screen to find the specific event that you are attending.
  2. Click the Add Wristband link next to the applicable event. The Add Wristband / Wristband Details screen displays.

NOTE: A View link displays instead of an Add Wristband link if you have already added a wristband for the event. View links lead to a different screen than Add Wristband links, and are useful for verifying which wristband you have attached tor each applicable event.

  1. Enter field values on the Add Wristband / Wristband Details screen that match the details printed on the wristband that you are adding. Requested details vary by event. However, some details that events often request are the Security ID and/or the Wristband/Card UID. The Security ID is a four to eight digit code. The Wristband/Card UID is a 14–16 character code containing a combination of numbers and letters.
  2. Click the Continue button. 
    • If adding the wristband is successful, a success message displays to indicate that you have successfully added the wristband. The Transactions screen displays for the applicable event if saved payment methods are not allowed. The Payment Methods screen displays for the applicable event if saved payment methods are allowed. If the Payment Methods screen displays, you can use this screen to add your default payment method immediately, or click the Skip button to add it later using these steps.
    • If adding the wristband is unsuccessful, an error message displays instead. One of the most common error messages is Wristband Not Found, which typically means there may have been a typo in the Security ID and/or Wristband UID entered. Try entering them again or reach out to Guest Support for assistance.

NOTE: You will need to repeat this process if you attend other Intellitix events that support cashless payments.

A one-time screen to attach a saved payment method also displays if the event supports saved payment methods. 

Even if you do not add a saved payment method when this screen displays, you can add one later. The following section describes how to do this.

Attaching a Saved Payment Method

If an event is accepting saved payment methods, you can link a credit or debit card to your Intellitix Guest Account for that event. Doing so would enable you to tap the wristband that you added to your account for the applicable event to make direct purchases using the attached card. Options related to attaching a saved payment method do not display for events that do not allow payments using a saved payment method.

NOTE: Available payment methods for your event experience will depend on the applicable event’s policy for cashless payments. You can learn which methods the event plans to accept by visiting their FAQ page. 

Perform the following steps to attach a saved payment method for an event that allows it.

  1. Log into your Intellitix Guest Account and use the search bar or the list of events on the Welcome [Your Name] screen to find the specific event that you are attending.
  2. Click the View link next to the applicable event. The Payment Methods screen displays.
  3. Click the Add Payment Method option. The Add Payment Method dialog box displays.

  4. Enter values for the Card Number, Name, Expiry Date, and CVC fields that match the details on your card.

    NOTE: Credit and debit cards are supported. Prepaid credit/debit cards (like VISA gift cards) and Interac debit cards are not able to be attached as a saved payment method.

  5. Click the Done button. The dialog box closes, a success message displays, and the new payment method displays in your list of attached payment methods.

If this is the first payment method you have attached, it will automatically become your default payment method. If you have an existing card attached as a payment method and would like to make the newly-added card your default payment method instead, you can change the default payment method in one of three ways.

  • Selecting the circle next to the desired payment method and clicking the Set as Default button
  • Selecting the three dots next to the expiry date and clicking the Set as Default option from the menu
  • Removing the default payment method from the event entirely, which causes the next saved payment method to become the default

For more information about managing the payment methods on your account, visit this help article. 

Here are some other articles that may help you get the most out of your Intellitix Guest Account:

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