These FAQs contain helpful information on the wristband shipping and payment services being provided by Intellitix. For general Dreamcon 2026 event information, visit DREAMCON FAQ.
Tickets and Wristband Shipping
When will I receive my wristband?
Anyone who purchased tickets before June 10, 2026 will receive their wristbands in the mail. Wristbands will begin shipping in June 19, 2026, all guests will receive their wristbands by June 29, 2026.
I purchased my wristbands before the cutoff date but have not received them yet. Who should I contact?
If you purchased before June 10, 2026 and it is passed June 29, 2026 and you still have not received your wristband you can contact dreamcon@intellitix.com. Please provide your confirmation number, purchaser’s name, and the shipping address.
I lost my wristband or never received it in the mail, how do I get a replacement?
Please email dreamcon@intellitix.com
The order I received is missing wristbands or is different from what I purchased. What should I do?
Wristbands are shipped by order, meaning that if you purchased tickets at different times, they will be shipped to you separately. Wristbands are fulfilled and shipped in batches, so you may not receive all of your orders on the same day.
If by June 29, 2026, you have not received all of your orders, or the order you received was incorrect, please email dreamcon@intellitix.com with the following information:
- Purchaser full name
- Order confirmation number (of not received or incorrect order)
- Shipping address
- Expected order items
- Items you did receive (please include the unique ID(s) on the back of the wristband chip)
What do I do if I made an error on my shipping address or it changed?
We are unable to accommodate address changes after June 4, 2026.
What happens if I do not purchase before the shipping cut-off date?
Any purchases made after the shipping cutoff date of June 10, 2026 can pick up order at Will Call.
My buddy and I purchased our tickets on the same day. They received their order, but I have not received mine. Should I be worried?
Not to worry! Wristbands are fulfilled and shipped in batches. If you purchased your tickets by June 10, 2026, but have not received your package by June 29, 2026, please email dreamcon@intellitix.com with the following information:
- Purchaser full name
- Order confirmation number
- Shipping address